Company Info

ABC Recruitment
United Arab Emirates

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IT Suppport Engineer

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Job ID:

276

Location:

Abu Dhabi 

Industries:

Oil & Gas

Salary:

3000-5000
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Job Views:

6892

Employment Type:

Full time

Posted:

2018-02-11 02:42:41
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Job Description:

  • Serve as the first point of contact for employees seeking technical assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Walk the employees through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update employee status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements on procedures

Job Requirements:

  • Proven experience as a help desk technician or other customer support role
  • Tech savvy with working knowledge of office automation products, databases and remote control
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Proficiency in English
  • Excellent communication skills
  • Customer-oriented and cool-tempered
  • BSc/BA in IT, Computer Science or relevant field
  • Should have valid UAE driving license.